How to Request a TrafficCreator Billing Review
Open a support ticket in the billing category with the transaction date, amount, and reference ID — this routes it directly to billing support instead of a general queue.
Steps#
- Find the transaction in question on your Billing page.
- Open a new support ticket and select the billing category.
- Include the transaction date, amount, payment method, and reference/transaction ID.
- Describe specifically what looks wrong — an unexpected charge, a deduction that doesn't match delivered hits, or a payment that didn't reflect in your balance.
What Speeds Up A Review#
- The exact transaction reference, not just an approximate date.
- A clear statement of the expected vs. actual outcome.