How to Add Screenshots or Files to a TrafficCreator Ticket
Attach a screenshot or file directly on the ticket form when submitting, or add it to an existing ticket thread as a reply — this is especially useful for visual issues or error messages.
Steps#
- When creating or replying to a ticket, use the attachment option.
- Select a screenshot or file from your device.
- Submit — support can view it directly on the ticket thread.
What Makes a Useful Screenshot#
- Capture the full error message or unexpected behavior, not just a cropped detail.
- Include the browser URL bar if relevant, so support can see what page you were on.
- For billing issues, a screenshot of the relevant transaction or balance is more useful than a description alone.
Troubleshooting#
| Problem | What to check |
|---|---|
| Attachment won't upload | Confirm the file type and size are within the ticket form's limits; try a smaller image or a common format like PNG/JPG. |
| Need to add a file after already submitting | Reply on the same ticket thread — you don't need a new ticket. |