Support & Tickets — TrafficCreator Help Center

Find published guides for campaign setup, delivery, analytics, billing and support.

• Check Your TrafficCreator Ticket Status and Reply

  A ticket moves through open → in-progress/pending → resolved → closed . You can reply on the same thread at any stage except closed, where you'd reopen it first.

• How to Add Screenshots or Files to a TrafficCreator Ticket

  Attach a screenshot or file directly on the ticket form when submitting, or add it to an existing ticket thread as a reply — this is especially useful for visual issues or error messages.

• How to Contact TrafficCreator Support

  Open a support ticket from Support Tickets in your dashboard, choose the closest category, set a priority, and include enough detail (project ID, dates, screenshots) for support to act on it without a follow-up round-trip.

• Submit a TrafficCreator Ticket With the Right Details

  Choose a specific category instead of leaving it general, set an honest priority, link the Related Project if one applies, and describe the issue with concrete specifics — vague tickets take longer to resolve because support has to ask follow-up questions first.

• What to Include When Reporting a TrafficCreator Billing Issue

  Include the payment method, amount, date, and transaction/reference ID — this is what billing support needs to locate the exact transaction without a follow-up round-trip.

• What to Include When Reporting a TrafficCreator Campaign Issue

  Include the project ID, target URL, tier, and the exact time you noticed the problem — this lets support check delivery logs directly instead of asking follow-up questions first.