Export or Delete Your TrafficCreator Support Ticket Data
You have the right to a copy of your support ticket history, and to have it permanently deleted. Both are handled by our support team on request — there is no self-service button for either in the dashboard today.
Do not use "Delete my account" for this. The only deletion control currently in the dashboard is Profile → Danger Zone → Delete my account, and it does exactly what it says: it removes your whole account, not just your tickets. If you only want your ticket history erased, ask us — don't reach for that button.
How to Request an Export#
Open a ticket (or email support) and ask for an export of your support data. You'll get your tickets and their messages in a machine-readable format. Identify yourself from the account's registered email address so we can confirm the request is really yours.
How to Request Deletion#
Ask us to delete your ticket history. This hard-deletes every ticket and message on your account and cannot be undone.
- It removes tickets and their messages only — your account, campaigns and billing records are untouched.
- Export first if you want a copy. Once deleted there is nothing to export.
- Deleting your ticket history also removes the context behind any past support decisions, so anything you might later need to reference — a billing adjustment, a delivery investigation — is worth exporting beforehand.
Troubleshooting#
| Problem | What to check |
|---|---|
| Can't find an export or delete option in the dashboard | There isn't one yet — these are handled on request by support. |
| Need this urgently for a compliance deadline | Say so in the ticket and reference your data-protection rights, with the deadline you're working to. |
| Want the account gone entirely, not just tickets | That is self-service: Profile → Danger Zone → Delete my account. It asks you to type DELETE to confirm, and it is irreversible. |