Privacy and Data Handling for TrafficCreator Support Tickets
Your support ticket history is tied to your account, and you can export or permanently delete it yourself under GDPR data rights — see Export or delete your ticket data.
What This Covers#
- Ticket content, replies, and attachments are stored against your account.
- You can request a full export of this data at any time.
- You can permanently delete your ticket history; this action cannot be undone.
Important Limitations#
This article summarizes our full Privacy Policy — that page is the legally binding version; this is a plain-language guide to it.
- Your GDPR rights apply to ticket data the same as any other personal data: access (Art. 15), correction (Art. 16), erasure (Art. 17), restriction (Art. 18), portability (Art. 20), and objection (Art. 21) — exercised free of charge via
[email protected]. - Retention: our Privacy Policy sets specific retention periods for account data (deleted within 30 days of a verified deletion request), payment/invoice records (10 years, German tax law), and campaign/delivery logs (3 years). It does not currently list a separate retention period specifically for support ticket content — deleting your ticket history yourself (see below) removes it immediately regardless.
- Erasure is subject to legal retention obligations — if a ticket references something we're legally required to keep (e.g., a billing dispute tied to a tax record), that underlying record may be retained even after you delete the ticket thread itself.